Questions and answers

Standard air delivery is 10 to 15 working days from the day the order is confirmed; express is 5 to 7.

That covers the whole route: purchase in China, our warehouse, the flight, customs and delivery in Tashkent.

No. The customs duty is already inside the price shown on the product page, and we clear the shipment as the importer.

The courier collects nothing beyond the order total.

Every order gets a number at checkout, and the order page shows where it is: paid, at the China warehouse, in transit, in customs, in Tashkent.

The record is stored in this browser, so keep the number — it is also how support finds the shipment.

Delivery inside Tashkent is included in the delivery fee. Outside the city we arrange it with you before the order is confirmed, because both the carrier and the cost depend on where you are.

We tell you, and we keep working on it. Customs can hold a shipment for reasons no importer controls.

The delay does not shorten your return window, and if the goods are refused entry the order is cancelled and refunded in full.

For the goods, yes: it includes the item, our service, the international leg and customs duty.

Delivery is added at checkout — $4.90 standard, free over $40, with express adding $12.00 — and nothing is added after that.

The planned rails are Payme, Click, Uzcard, Humo and cash on delivery.

None of them is connected yet: choosing one at checkout records your preference, and an operator arranges the actual payment with you. No card details are entered on this site.

Because the goods are bought in China and the international leg is priced in dollars too. A dollar price is what keeps the number stable between the day you order and the day it lands.

The amount itself is settled in soum.

It is one of the planned methods, and the one we expect most first orders to use.

Like the others it is not connected yet, so it is arranged with the operator who confirms your order.

We buy from suppliers we can go back to, and every parcel is checked at our China warehouse before it is consolidated and flown.

If an item turns out not to be what was described, it is a wrong-item return and we pay the return leg.

You have 14 calendar days from delivery to return an unused item in its original packaging.

Because the goods came from China they have to go back there: on a change-of-mind return you pay the return shipping, and the original delivery fee is not refunded.

Photograph the parcel, the label and the damage, keep the packaging, and send it all to support within 48 hours.

We open the claim with the warehouse and the carrier. The outcome is a replacement, a repair or a refund — at our cost, including the return leg.

Before the item is bought in China, cancelling is free. Between the purchase and the flight it costs whatever has already been spent, and we tell you that amount before you decide.

After arrival it becomes a return.

No, and there is not one to create. Your cart, saved items and order history are stored by your own browser on this device.

That also means clearing the site data erases them, and that an order placed on a laptop will not appear on your phone.