When we answer
Support works Monday to Saturday, 09:00–18:00 Tashkent time (UTC+5). Telegram messages sent outside those hours are read on the next working day; the phone is not answered outside them.
What to include
With these four things a question is usually settled in one reply instead of three:
- Your order number, if the question is about an order.
- A link to the product page.
- Photographs, if something arrived damaged or is not what you ordered — including the parcel and the shipping label.
- The phone number the order was placed with.
There is no live chat yet
The “Live chat” button at the bottom of the site opens Telegram; there is no chat widget here, and nothing on this page is monitored in real time.
The form above does not send your message either, and does not pretend to: it composes the text and hands it to the channel you pick — Telegram or email — and that app is what sends it. A form that quietly goes nowhere is worse than a phone number, so there is not one here.
Company details — outstanding
A merchant has to say who it is. These details are not filled in yet, and we would rather leave the gap visible than print an official-looking placeholder:
- Registered company name — outstanding
- Taxpayer identification number (STIR) — outstanding
- Legal address — outstanding
- Bank account details — outstanding