Questions and answers

We arrange the purchase of your selected product from the supplier and help with your order. Suppliers provide the goods; TezTez handles transport and delivery.

Check the photograph, model, colour, size and description before ordering. Ask support to clarify anything that is unclear.

Sign in, select the product options and quantity, and check your collection details. Complete MyID identity verification and select a TezTez collection point when checkout requires them.

Before confirming, check the items, calculated total, payment currency and listed additional charges. Your order number and status are available in Orders.

Open Orders in your profile to view the order number, shipment information and available statuses. Send support your order number if you have a question about its status.

TezTez determines estimates according to the route and shipment status. Check your order information or ask support for the available estimate. Purchasing time, transport and customs inspection affect the overall timeline.

TezTez handles logistics matters involving customs and transport, including delayed or lost shipments. Contact Prosell support with your order number; support will coordinate your enquiry with the partner.

Select an available TezTez collection point in your profile and check your collection details. The point’s address and opening hours depend on current service information. Correct errors before creating your order.

You can view prices in Uzbek soum or US dollars. The system calculates the goods, service and available additional charges for your order. Review the total at checkout.

Your display currency may differ from your payment currency. The system applies its exchange rate at the time of calculation. Check the amount and currency on the payment page; your bank may apply conversion or service charges.

Checkout shows the payment methods available for your order. If you choose Airwallex, card payment takes place through its secure payment form. Prosell records the order and payment status.

Contact support with your order number about the amount or payment status. Do not send passwords, a full card number or confirmation codes in chat.

Check the product, size, colour, quantity and calculated total. Standard change-of-mind cancellation and ordinary product returns are unavailable after confirmation.

If a product cannot be supplied or there is an order issue, support will suggest similar products. We obtain your agreement before making a substitution.

If the price differs or the product is unsuitable, a refund is arranged by agreement with support. Support will confirm the amount, currency and refund method with you.

Send support your order number and describe the issue. Include photographs of the item, packaging and shipment label. Support will check the situation with the supplier or TezTez and explain the resolution.

Account and order information is kept for service provision, open orders, payment accounting, security and support enquiries. Mandatory accounting and legal requirements may require certain records to be retained.

For access, correction or deletion requests, write to support@prosell.uz or support chat. Support verifies the account holder and reviews the request. You can ask for confirmation of actions taken and reasons for retaining necessary records.