Before confirming your order
Check the product, size, colour, quantity and calculated total. Standard change-of-mind cancellation and ordinary product returns are unavailable after confirmation.
Alternative products and refunds
If a product cannot be supplied or there is an order issue, support will suggest similar products. We obtain your agreement before making a substitution.
If the price differs or the product is unsuitable, a refund is arranged by agreement with support. Support will confirm the amount, currency and refund method with you.
Defective or incorrect products
Send support your order number and describe the issue. Include photographs of the item, packaging and shipment label. Support will check the situation with the supplier or TezTez and explain the resolution.
Refund procedure
Arrange refunds through support. The time for an approved amount to reach your account depends on the payment provider and your bank; ask support for the processing status.
Use support chat, support@prosell.uz or @prosell_support and include your order number.
Statutory rights
This policy does not exclude consumer rights that cannot be limited under applicable law.